Policies

DELIVERY

When will I receive my order? 
It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on  your location, but typical shipping times are: 3-4 business days  

Where will my order ship from?

We work with an on-demand order fulfillment company. 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address. 
- Ask your local post office if they have your package. 
- Stop by your neighbors in case the courier left the package with them.  

If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at jmiller@abwa.org with your order number.

ORDERS

How are your products made? 
We work with a reliable, high-quality print-on-demand drop shipper.  

How do I track my order? 
You’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at jmiller@abwa.org. 

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at jmiller@abwa.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

RETURNS AND EXCHANGES

Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jmiller@abwa.org.